Refund Policy

1. When does work start?

Our team starts work on your order when we email you questions about your resume or begin writing it. We tell you by email when we start. Until then you can cancel for any reason.

2. When you get a full refund

• You cancel before we start work.
• We cannot take your order. For example, we cannot read your file and you are unable to send a new one.
• You were charged twice, or charged the wrong amount. We refund the extra.
• We have not delivered within 24 hours after the time we promised, and you would rather cancel than wait. This applies until we deliver.

3. After work has started

Once we have started, we do not give refunds for change of mind. This includes when:

• you found a job or no longer need the resume
• you want to target a different role or industry (this is a new order, but ask us – we can often help at a lower price)
• you do not reply to our questions (see section 5)
• you do not use your included changes – unused change rounds cannot be swapped for money

4. If you are not happy with your resume

Tell us what is wrong by replying to our email, and we fix it. Every package includes rounds of changes for this. Corrections of our own mistakes – such as a spelling error, a wrong date, a detail you gave us that we left out, or a design different from what you ordered – are free and do not use up a change round.

If, after that, we still cannot give you a resume that matches what you paid for, contact us and we will give you a fair partial or full refund.

5. If we need answers from you

Sometimes we need a few details from you to write a strong resume (for example, team sizes or dates). Your delivery time pauses until you reply. If we have not heard back after 5 business days, we finish your resume using the information we already have.

6. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have our services done with due care and skill, fit for the purpose we agreed, and delivered within a reasonable time. For a major failure, you can cancel and get a refund. For a failure that is not major, we will fix it within a reasonable time – and if we do not, you can get a refund. Nothing in this policy limits those rights.

7. How to ask for a refund

• Email boostmycvup@gmail.com from the email address you ordered with, and tell us the reason.
• We reply within 2 business days.
• Refunds go back to the way you paid: PayPal refunds usually arrive within 5–10 business days. For bank transfers, we refund to the account you paid from.

8. Please talk to us first

If something is wrong, please contact us before raising a dispute with your bank or PayPal. We can usually sort it out within a day, and it is faster for you too.

9. The free resume review

The resume review and score are free, so there is nothing to refund. See our Terms of Service for how the score works.